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FAQ:

A: If you order before the 4th of the month , you will get your box the same month , if you order after the 4th of the month you will get your box the following month . Boxes always ship once per month during the middle of the month and are sent via USPS priority mail, typically 2 day delivery.

A: Each month we select a new collection of products to include in My Aquarium Box. The products change every month. If you stay tuned to your email and our social media channels you may get some hints as to what’s coming – but ultimately it’s a surprise. We try to make sure each and every product is something you will use.

A: Currently we only ship to the US. If you live in Canada and use a US PO Box, you can still sign up. If you live in the UK, please visit: www.myaquariumbox.co.uk

A: Each My Aquarium Box comes with a “score card” which lists every product found inside the box along with links to reorder those products.

A: At launch we will be offering a month-to-month subscription, which means you can cancel at any time. In the future we may add 3 month, 6 month or 1 year subscriptions which would be less flexible but come with a slight discount.

A: You can order a freshwater box and a saltwater box if you keep both types of aquariums, you will need to place two subscriptions.

A: Yes, you can place as many subscriptions as you’d like

A: You can cancel a month-to-month subscription at any time,

A: You can cancel a month-to-month subscription at any time. If your box has already shipped you'll get it in the mail. If your box hasn't shipped yet, we can cancel your order and refund the subscription fee minus any payment processing fees.

A: Your financial information is stored using industry standard ecryption techniques, is SSL encrypted, and is PCI-compliant. The web service Cratejoy is responsible for checkout and the payment processor Stripe is responsible for payment processing.

A: Yes, every check out page is SSL certified, you can visit www.myaquariumbox.cratejoy.com to make your browser happy.

A: Along with the typical assortment of aquarium products, you can also expect to find a “small business spotlight – swag bag”, sample products, product brochures and coupon codes in the box.

A: At My Aquarium Box we support other small businesses, because they are the backbone of this hobby. Every month we find a small business doing great things and supply you with the information to order from them.

A: Every product is inspected before it is packaged. If your product is faulty for whatever reason please send an email to: MyAquariumBoxHelp@gmail.com with your name, a photo of the item in the box, and a description of what’s wrong. We’ll do whatever we can to make it right.

A: Every box is triple checked before it is sealed. Not every box will be identical, especially if it is a one time order or your first subscription box. We reserve the right to substitute an item when needed. We do gurantee that each box will come with a similar selection of items with a similar retail value.

A: Every box is shipped via USPS with insurance. Please send us an email at: MyAquariumBoxHelp@gmail.com and we’ll get the issue resolved with the help of USPS.

A: Every box is shipped via USPS with insurance. Please send us an email at: MyAquariumBoxHelp@gmail.com and we’ll get the issue resolved with the help of USPS.

A: Please note that as a mystery style subscription we do not offer returns or refunds for dissatisfaction of products within your box. Each month is different, and you can cancel at any time. We apologize for any inconvenience this may cause.

A: Your personal information will never be shared with a 3rd party. Ever.

A: email us directly at: MyAquariumBoxHelp@gmail.com

How it works

1. Subscribe to a freshwater or saltwater box

Each box will contain items specific to a freshwater or saltwater hobbyist. If you keep both, subscribe to your favorite.

2. We stuff that box full of aquarium products

We work all month long to form the connections and expertly craft a collection of products that every fish keeper will appreciate.

3. Enjoy your aquarium over and over again

Enjoy opening your box every month knowing that you're getting an amazing deal, and growing as a hobbyist.

Are you ready to subscribe to My Aquarium Box yet?

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